Yes! We specialize in custom designs. Our standard practice is to make each ring to order, so whether you're modifying an existing FTJCo style or starting from scratch, there's a baseline element of customization built in to every ring. Our custom designs aren't limited to engagement rings and wedding bands, we offer custom pendants, earrings, and bracelets, too!

Absolutely! We can work with you to make anything, for anyone.

For a full run-down of our custom design process, check out this page. In short, you can modify an existing FTJCo style or design something new from scratch. It all starts with an appointment with a member of our Sales Team. Any Sales team member can work with you on a custom project, but if you'd like more design input you can book a Custom Design appointment with a Senior Designer. Feel free to send us an email with an outline of your project, and we can advise if an appointment with a Senior Designer will be appropriate. Once underway, we'll provide digital renderings for your approval. A 3D-printed prototype is also available for a fee. After you approve the design, production begins!

Our standard production time is 6-8 weeks for gold jewellery, and 8-10 weeks for platinum jewellery and two-tone pieces that include platinum. This timeline comes into effect once you have confirmed your design and placed your initial deposit. If you need your piece sooner, rush services are available for a fee. Alternately, you may opt to select from our Ready to Wear collection, for jewellery pieces that are available same-day, or within a week if resizing is required.

The short answer is yes, we can re-use your gems if they are in good condition, and while we don't melt down your old gold, we can offer you credit for your old gold to apply towards a new purchase. Why don't we melt down old gold? This tends to result in gold that's weaker and more porous, leading to poorer-quality jewellery. One of the challenges with melting old gold is that we don't know which other metals it's been alloyed with; alloy metals determine the colour of your gold (white, yellow, or rose), and its working properties. It's the alloy metals, not the fine gold, that don't respond well to remelting and reworking. This is why we take old and scrap gold for refining, where it goes on to become the Certified Recycled gold we offer in our AKARA gold blend.

To assess if your gems can be reused, and to get a quote for the credit value of your gold, please book an appointment.

All of our designs are a collaborative process between our team and you. If you are personalizing one of our FTJCo styles you'll get to choose your preferred metal (18K gold in yellow, white, or rose, or platinum), your gem(s), your ring size, prong style, metal finish, and more. And if you're making something custom, you will naturally be very involved in specifying the design and details for your piece! You can follow the progress of your jewellery item via our online Status App. At the time you place your order, you can also request process photos showing your ring as it's being made; your FTJCo consultant will let you know what the current fee is for this additional service.

Yes, we offer both natural, mined diamonds and laboratory grown diamonds at FTJCo. In fact, we were one of the first jewellery retailers in Canada to provide our clients with the option to select lab grown diamonds. Today we are pleased to offer Certified Climate Neutral lab grown diamonds alongside mined diamonds with certified provenance, including Canadamark and Botswanamark diamonds (subject to sourcing and availability). In addition to newly mined diamonds, we also offer a selection of recycled and vintage/antique mined diamonds.

Diamonds, sapphires, rubies, and spinels are the hardest gemstones, and thus, the best-suited to everyday wear. Softer gems like emeralds and opals are not well-suited to everyday wear because they are prone to chipping, cracking, and scratching; these softer gems are better suited to necklaces and earrings, or special occasion rings, to limit the amount of contact and friction they encounter.

FTJCo offers a 30 day return policy, a 90 day buy-back option as well as consignment.  Details are here.

We've got a fullsome breakdown of our trademarks and their meaning on this page. Broadly speaking, trademarks or quality marks indicate the metal used to make the piece of jewellery, and in the case of gold, they specify which karat has been used. Jewellery companies that stamp their pieces with a quality mark are also obliged to identify their work with a maker's mark, so these tend to be the two types of trademarks most commonly found on fine jewellery. At FTJCo, in addition to our quality mark and maker's mark, you will find the Canada National Mark (a designation for jewellery made in Canada). You may also see a mark that identifies the provenance of the gold used to make your piece of jewellery, such as our AKARA gold blend.