Updated: January 14, 2021
We hope to re-open soon for in store shopping, but helping to get everyone through this safely is our priority.
To keep our clients, staff, and community safe, FTJCo is changing our operations as follows:
I have a repair or project ready for pick-up. How can I get it?
Please fill out the form at ftjco.com/ready and we will book a pick-up time for you. We can also can ship out your item via FedEx or Purolator at no charge.
What happens to the appointment I've already booked?
Until the government lifts the lockdown, all appointments will be done virtually or in person, but through our window (see above).
I've already placed an order. How will this affect my delivery time?
We don't think it will affect delivery times. The 6-8 week production times we've been quoting (and often beating) is still in effect. Unlike the March 2020 lockdown, we are continuing production in compliance with the law.
Can I still place an order & make deposits on projects?
Yes. And that would be really awesome of you! This is a temporary closure (for very prudent public health reasons); production and fulfillment continues as do virtual appointments.
I have a repair or project with you. Is it safe and secure?
Yes. We have a full compliment of security systems as well as insurance.
How does this affect your return policy?
We are extraordinarily proud of our industry-leading client services policies. In keeping with the spirit of those, there are no changes to our policies; we are granting grace periods on a case by case basis for warranty returns and resizing. If you are receiving your item during this time, the clock will start once Sauron is defeated and we Hobbits can roam the Shire freely again.
Are rush orders still available?
Yes--for most made to measure items that don't include hand engraving. Please check with firstname.lastname@example.org or your contact to be sure. You may also want to consider our Ready to Wear items and Ready to Set rings (in which we can put your choice of centre diamond or gem). In addition, we always have our Loaner Rings.
Other than time, will anything else be affected?
We don't think so.