COVID 19 - Shutdown FAQ

Last updated: December 30, 2020 

FAQ

I have a repair or project ready for pick-up.  How can I get it?

 

Please fill out the form at ftjco.com/ready and we will book a pick-up time for you.  Or we can ship out your item via FedEx or Purolator at no charge.

 

What happens to the appointment I've already booked?

Until the government lifts the lockdown, all appointments will be done virtually.  We will be rescheduling appointments made on weekends to weekday afternoons or at a time that works best for you.

 

I've already placed an order.  How will this affect my delivery time?

We are working to get all of the orders we have in production out as promised.  Generally speaking, as with the first lockdown, the clock has basically stopped.  But what's different this time is that the workshop is continuing to fulfill and produce orders.  So wherever we were on your project, you'll see some progress.  If you have a hard deadline, we may be able to send out a sample ring to you as a placeholder.  We'll do everything we can to make sure you're taken care of.  Please contact robin@ftjco.com if you have any questions or concerns.

 

Can I still place an order & make deposits on projects?

Yes.  And that would be really awesome of you!

 

I have a repair or project with you.  Is it safe & secure?

Yes.  We have a full compliment of security systems as well as insurance.

 

How does this affect your return policy?

We are extraordinarily proud of our industry-leading client services policies.  In keeping with the spirit of those, there are no changes to our policies.  The clock on any of our 30/60/90 day policies stopped on November 20, 2020.  If you are receiving your item during this time, the clock will start once Sauron is defeated and we Hobbits can roam the shire freely again.

 

Are rush orders still available?

No.  Because we don't want to make promises unless we're certain we can deliver on them.  If you're in a rush, we offer Ready to Wear items and Ready to Set rings (in which we can put your choice of center diamond or gem).

 

Other than time, will anything else be affected?

We don't think so.